Delivery Policy Page

We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders are dispatched and delivered by cold chain delivery service, Monday – Friday, excluding weekends and public holidays.

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email. we will arrange for shipping the next day. The delivery duration would take roughly 2-5 days.

After successful verification, you can check your order tracking number in our site under “My Account” after next working days.

Exchange or refund policy ends 7 days from the date the customer receives the package. We only accept exchange or refund if the product is badly & damaged or there is a defect. Pictures are required as proof, you can send us your picture via email at admin@aimsia.com or WhatsApp 010-2259699.

If delivery is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery of the product from the carrier, we (without affecting any other right or remedy available to us) would charge you for any fee and other costs reasonably incurred by us.

Currently, we can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.

We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address. Each seller have their own delivery fee, seller may offer a delivery coupon to discount on the delivery fee.